Customer Service Policy

Customer Service Policy

The mission of Red Cherry Marketing Ltd is to give to you a wide range of Red Cherry Marketing Ltd materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission Red Cherry Marketing Ltd strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of Red Cherry Marketing Ltd resources and services.

In fulfilling its mission, the Red Cherry Marketing Ltd strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:

1. Red Cherry Marketing Ltd providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the Red Cherry Marketing Ltd user will be the key to all interactions. Providers will try to be flexible in meeting Red Cherry Marketing Ltd viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled Red Cherry Marketing Ltd providers will use their knowledge of Red Cherry Marketing Ltd resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. Red Cherry Marketing Ltd rules and procedures exist to make Red Cherry Marketing Ltd resources available on an equitable basis. If anyone has a question about why the Red Cherry Marketing Ltd has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the Red Cherry Marketing Ltd.
5. The ultimate goal of Red Cherry Marketing Ltd is to meet Red Cherry Marketing Ltd viewers’ expectations for service while fulfilling the Red Cherry Marketing Ltd’s mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:
All Red Cherry Marketing Ltd viewers deserve equal consideration and dignity for their requests for Red Cherry Marketing Ltd providers will seek to carry out the mission of the Red Cherry Marketing Ltd in a way that provides optimum service to all.

Red Cherry Marketing Ltd providers recognize the confidentiality rights of Red Cherry Marketing Ltd viewers. As a result, Red Cherry Marketing Ltd providers will not reveal the identity of people using Red Cherry Marketing Ltd materials to a third party nor will Red Cherry Marketing Ltd providers reveal the items checked out on another patron’s business.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, Red Cherry Marketing Ltd providers may direct viewers to sources of consumer information, but they will not recommend products or services.